Woodburner Service and Sweep in Hailsham

The client had been using their wood burner consistently for six months, primarily burning coal. Coal, known for its high heat output, also produces significant soot, leading to a variety of issues when the stove is not maintained regularly. After noticing performance issues, the client reached out for a professional woodburner service and sweep in Hailsham.

The Situation

Upon arriving at the client’s home, I conducted a thorough woodburner service and sweep in Hailsham. The key issues identified were:
Seized Baffle Plate: The baffle plate, critical for managing airflow within the stove, was completely seized due to heavy soot accumulation.
Soot Build up: A substantial clump of soot had formed on top of the baffle plate. further restricting airflow and causing the stove to perform inefficiently.
Potential for Mess: Given the visible amount of soot, extra care was necessary to prevent any mess during the cleaning process.

Actions Taken

Careful preparation:
I took extra care with the sheeting up of the stove and surrounding area. This was a priority to ensure that no soot or debris would escape into the client’s home, keeping the space as clean as possible.

Loosening the Baffle Plate: 
Using a hammer, I carefully loosened the seized baffle plate. This required patience and precision to avoid damaging the stove. Despite the challenge, the plate was eventually freed from its position.

Thorough Flue Sweeping and Liner Inspection:
With the baffle plate loosened, I proceeded to remove the large clump of soot and performed a comprehensive sweep of the flue. I also inspected the flue liner for any splits or damage and found it to be in good condition, with no issues detected.

Assessment of the Baffle Plate:
Upon further inspection, it became clear that the baffle plate was so severely warped that it could no longer stay in place. I discussed this with the client, explaining the importance of replacing the baffle plate for the safe and efficient operation of the wood burner. The client agreed to purchase a new baffle plate.

Temporary Reassembly:
I reassembled the stove as much as possible without the baffle plate, ensuring that everything else was secure and clean. The client provided some much-appreciated cups of tea and delicious homemade cookies during the process, which added a nice touch to the service.

Follow Up and Installation of the New Baffle Plate

Three days later, the new baffle plate arrived. I returned to the client’s home in Hailsham to
install the new component.  The new baffle plate was installed without any issues, restoring the wood burner to full functionality.  After installation, I conducted a smoke test to ensure everything was working properly. The stove passed with flying colours, indicating that all issues had been resolved.

The Outcome

The client was very pleased with the outcome of their woodburner service and sweep in Hailsham. The wood burner’s performance was significantly improved, and the thorough cleaning left their home spotless. With the new baffle plate in place and the flue fully
cleaned, the wood burner was operating efficiently and safely once again.

This case demonstrates the importance of regular maintenance, especially when using coal. Coal is an incredibly efficient fuel, but its use can lead to rapid soot accumulation. By taking extra care with the preparation, cleaning, and installation process, I was able to resolve the issues without causing any mess or further inconvenience to the client. The successful resolution of the warped baffle plate and the positive client experience in Hailsham, East Sussex, emphasised the value of professional chimney sweep services.

The client’s hospitality, including the much-appreciated tea and cookies, made the experience even more rewarding.

I am based in Heathfield but work throughout East Sussex as well as up to Tunbridge Wells in Kent. The towns I mainly work in are Hailsham, CrowboroughHailshamUckfieldMayfield and Hellingly.

Please get in touch though, even if you are a bit further away as I am happy to travel.

07407697169